Customer Service Assistant

Job Specification: Customer Services Assistant

Location: Manchester City Centre

Job Type: Full & Part Time, Permanent. Meets NMW

Start Date: Immediate for the right candidate

About Us

We are a dynamic group of lifestyle brands covering fashion, homeware, vacations, and more. With a strong focus on delivering high-quality products and memorable customer experiences, we’re looking for a talented Customer Services Assistant to join our Manchester City Centre team.

The Role

As a Customer Services Assistant, you’ll be the first point of contact for both guests and clients across our group of companies. From helping a holiday guest plan their perfect stay, to assisting a fashion customer with an order, or handling queries for our homeware brand, no two days will be the same. This is an exciting opportunity for someone with excellent communication skills and a passion for providing outstanding service in a fast-paced, creative environment.

Key Responsibilities

  • Handle customer enquiries via phone, email, and live chat in a professional and friendly manner.

  • Provide support to vacation guests, including booking queries, check-in/check-out assistance, and general information.

  • Assist fashion and homeware customers with orders, returns, and after-sales support.

  • Work collaboratively across departments to resolve client and guest issues quickly and effectively.

  • Maintain accurate records of customer interactions and feedback.

  • Support in developing a seamless customer experience across all brands within the group.

  • Represent the company with a positive and helpful attitude at all times.

Requirements

  • Previous customer service experience preferred but not essential

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to multitask and manage a varied workload in a fast-paced environment.

  • Proficiency with basic IT systems (Microsoft Office, CRM tools, email platforms).

  • Flexible and adaptable approach to working across different brands.

  • Positive, proactive, and customer-focused attitude.

What We Offer

  • Competitive salary (based on experience).

  • Full-time, city-centre-based role with opportunities to grow across our group of companies.

  • Be part of a vibrant and creative business environment.

  • Immediate start for the right candidate.